Pincite Terms and Conditions

Effective: 7 August 2026

These Terms and Conditions (Terms) govern access to and use of Pincite, an online citation generator that follows OSCOLA, and form a binding agreement between you and Pincite Pty Ltd (ACN 700 309 753 | ABN 43 700 309 753) (Pincite, we, us, our).

Pincite Pty Ltd is a company incorporated in Australia. We provide this service to users in the United Kingdom from Australia. UK law still gives you rights when you deal with us, and these Terms are written to say plainly what those rights are: in particular, the Consumer Rights Act 2015 applies to our supply of Pincite to you as a consumer in the United Kingdom, and clause 17.1 records that we cannot and do not contract out of your statutory rights under it.

By creating an Account or otherwise accessing or using Pincite, you agree to these Terms. If you do not agree to these Terms, you must not access or use Pincite.

1. Definitions and interpretation

1.1 Definitions. In these Terms, unless the context otherwise requires:

Account means the account you create to access Pincite.

Billing Cycle means the recurring period for which a Paid Plan is charged, as selected by you from the plans on the pricing page.

CMA means the UK Competition and Markets Authority.

Consumer Contracts Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK).

Consumer Rights Act means the Consumer Rights Act 2015 (UK).

Content means the citation information and Project content you enter into Pincite.

Fees means the amounts payable for a Paid Plan, as set out on the pricing page.

ICO means the UK Information Commissioner's Office.

Intellectual Property means all copyright, patents, trade marks, service marks, trade names, designs, domain names, know-how and other industrial, commercial and intellectual property rights, whether registered or unregistered and whether protected by statute or not.

OSCOLA means the Oxford University Standard for Citation of Legal Authorities, 5th edition.

Output means citations produced by Pincite.

Paid Plan means a paid Subscription to Pincite.

Privacy Policy means our privacy policy available at https://pincite.co.uk/privacy, as updated from time to time.

Projects means the citation work you save in your Account.

Stripe means Stripe, our third-party payment processor.

Subscription means your subscription to Pincite under a Paid Plan.

UK Consumer Law means the Consumer Rights Act, the Consumer Contracts Regulations, and the consumer protection provisions of the Digital Markets, Competition and Consumers Act 2024 (UK).

Website means the website at https://pincite.co.uk, including its subdomains and pages.

you and your mean the individual who accepts these Terms and uses Pincite.

1.2 Interpretation. In these Terms, unless the context otherwise requires:

(a) a reference to legislation includes any statutory modification or re-enactment of it and any subordinate legislation made under it;
(b) the singular includes the plural and vice versa;
(c) a reference to a clause is to a clause of these Terms;
(d) headings are for convenience and do not affect interpretation;
(e) where an expression is defined, other grammatical forms of that expression have a corresponding meaning;
(f) a reference to time is to local time in the United Kingdom; and
(g) a reference to "$" or dollars is to Australian currency. We are an Australian company and we price in Australian dollars on all of our sites. If we introduce Paid Plans, your bank or card issuer may apply a currency conversion charge, which is a cost between you and them and not a Fee payable to us.

2. The service

2.1 Pincite is a subscription website service that generates citations in the style of OSCOLA.

2.2 No affiliation. Pincite is not affiliated with, endorsed by, or connected to the University of Oxford, the Oxford Law Faculty, Hart Publishing, or the authors or editors of OSCOLA. OSCOLA is devised and edited at the Faculty of Law of the University of Oxford. Output is generated using our own implementation of the publicly available citation rules. "OSCOLA" is the property of its respective owners, and our use of that term is descriptive only.

2.3 No artificial intelligence. Pincite does not use artificial intelligence or machine learning to generate Output. Output is produced by rules-based logic that we author and maintain.

3. Study aid only; verification and no advice

3.1 Verification. Pincite is a citation-assistance tool. You are responsible for reviewing and verifying each item of Output against the current edition of OSCOLA, and against any applicable requirements, policies or guidance of your institution, faculty, course, publisher, court or other relevant body, before you submit, publish, file or otherwise rely on it.

3.2 Accuracy and institutional requirements. We use reasonable care and skill in providing Pincite and maintaining its citation logic. Citation outcomes may nonetheless depend on the information you provide, changes to citation rules, differences in institutional requirements, and circumstances not reflected in the information entered into Pincite. Subject to clause 17.1, and to the maximum extent permitted by law, we do not guarantee that any Output will be error-free, complete, current, suitable for a particular purpose, or accepted by any institution, faculty, course, marker, publisher, court or other person.

3.3 No advice. Nothing Pincite produces is legal, academic or professional advice. We are not a law firm or a firm of solicitors, and no lawyer–client relationship arises between you and us.

4. Academic integrity

It is your responsibility to check and comply with your institution's academic integrity policy, including any rules about permitted tools, before using Pincite for an assessment. We make no representation that use of Pincite complies with any particular institution's policies, and we are not responsible for the consequences if it does not.

5. Eligibility

You must be at least 18 years of age and able to form a legally binding contract to use Pincite. By creating an Account, you confirm that this is the case. If we become aware that an Account holder is under 18, we may close the Account and will refund any unused portion of Fees paid on that Account.

6. Your Account

6.1 Account required. You need an Account to save Projects or to subscribe to a Paid Plan.

6.2 Accurate information and security. You must provide accurate information when you register, keep it current, and keep your login credentials secure.

6.3 Single user. Accounts are personal to you. You must not share your login credentials or permit anyone else to use your Account.

6.4 Responsibility for use. You are responsible for activity on your Account. You must notify us promptly if you believe your Account has been accessed by anyone else.

6.5 Contact. We will contact you about your Account, your Subscription and the service using the email address on your Account. You must keep that address current.

6.6 Marketing communications. We will only send marketing or promotional emails with your consent, and each will contain an unsubscribe link, as required by the Privacy and Electronic Communications (EC Directive) Regulations 2003 (UK). Service and billing communications are not marketing and will be sent while you hold an Account.

7. Free access

7.1 Pincite is currently free. Every Account has full access to all features at no cost, and no payment card is required.

7.2 No automatic charges. We will not take payment from you unless you choose a Paid Plan and provide payment details yourself.

7.3 Paid Plans in future. We may introduce Paid Plans later. If we do, we will give you at least 30 days' notice by email before any charge could apply to your Account, and Pincite stays free to you until that notice period ends.

7.4 If you do not take a Paid Plan when one becomes available, your access to paid features ends, but your Projects are retained in accordance with clause 10.5.

8. Fees and billing

No Fees are currently payable. Pincite is free and we do not charge for any feature. The clauses below apply only if we introduce Paid Plans, and only from the date a Paid Plan applies to your Account.

8.1 Plans and pricing. If we introduce Paid Plans, current Paid Plans, pricing and Billing Cycles will be set out on the pricing page at https://pincite.co.uk/pricing. All prices are in Australian dollars, and will be shown as such before you are asked to pay.

8.2 Payment processing. Fees are processed by Stripe. We do not collect or store your full payment card details.

8.3 Recurring payments. By subscribing, you authorise us, through Stripe, to charge your nominated payment method for each Billing Cycle until you cancel. You must keep your payment details current.

8.4 Automatic renewal. Paid Plans renew automatically at the end of each Billing Cycle unless you cancel before the renewal date.

(a) You may turn off automatic renewal at any time in your Account settings, without contacting us.
(b) For any Paid Plan with a Billing Cycle longer than two months, we will email you a reminder at least 14 days before each renewal, stating the renewal date and the amount to be charged.
(c) Your renewal date and amount are available at all times in your Account settings.

8.5 Failed payments. If a renewal payment fails, we or Stripe may retry the charge and we will email you to update your details. If payment does not succeed, we may cancel your Subscription. We do not charge late fees, penalties or interest.

8.6 Price changes. We may change our prices. If a change affects your Paid Plan, we will give you at least 30 days' notice by email before it applies. If you do not accept the new price, you may cancel before it takes effect. A price change does not apply to a period you have already paid for.

8.7 VAT and other taxes. We are not currently registered for value added tax in the United Kingdom or for goods and services tax in Australia, and no VAT or GST is charged on or included in our prices. If we become registered in either country, we will give you at least 30 days' notice by email before any tax is added to your price, and you may cancel before it applies. You are responsible for any other taxes, duties, or bank or card conversion charges that apply to your purchase.

9. Cancellation and refunds

9.1 Your 14-day cancellation right. If you take out a Paid Plan as a consumer, the Consumer Contracts Regulations give you the right to cancel within 14 days of the day the contract is made, without giving a reason. If you cancel within that period, we will refund everything you paid for the Plan within 14 days of your cancellation. If you asked us to begin the service during the 14-day period, we may deduct a proportionate amount for the service supplied before you cancelled. You can cancel by using your Account settings or by emailing support@pincite.com.au; no particular form of words is required.

9.2 Cancellation at any time. Beyond the 14-day period, you may cancel your Subscription at any time in your Account settings, without giving a reason. On cancellation, you retain access to paid features until the end of the Billing Cycle you have paid for, and you will not be charged again.

9.3 No change-of-mind refunds after the cancellation period. We do not refund the remainder of a Billing Cycle because you have changed your mind or stopped using Pincite, once the 14-day cancellation period has passed. This clause does not limit your rights under the UK Consumer Law, including your right to a remedy — repeat performance or a price reduction — where a service is not performed with reasonable care and skill as the Consumer Rights Act requires.

9.4 Refunds on termination by us. If we terminate your Account other than for your breach, or we permanently discontinue Pincite, we will refund the unused portion of any Fees you have prepaid on a pro-rata basis. If we terminate for your breach, you are not entitled to a refund, except where the UK Consumer Law requires one.

10. Account deletion and inactive Accounts

10.1 Cancelling a Subscription stops future billing but retains your Account and Projects. Deleting your Account is a separate step.

10.2 Deletion request. You may request deletion of your Account and Projects through your Account settings or by emailing support@pincite.com.au. Where you request deletion by email, we may take reasonable steps to verify that you are the Account holder before acting on the request. Subject to clause 10.4, we will complete a verified deletion request within 30 days after receiving it and will notify you when deletion is complete.

10.3 Export before deletion. Before deletion is completed, we will give you a reasonable opportunity to export your Projects. You are responsible for exporting any Projects you wish to keep.

10.4 Effect of deletion and retained records. When your Account is deleted, we remove your Account and Projects from our live production systems and disable access to them. We may retain limited information where reasonably necessary to:

(a) comply with a legal, regulatory, tax, accounting, audit or record-keeping obligation;
(b) establish, exercise or defend legal claims;
(c) investigate, prevent or address fraud, security incidents, payment disputes or breaches of these Terms; or
(d) maintain evidence that we processed your deletion request.

Any retained information is kept only for as long as reasonably necessary for that purpose and handled in accordance with our Privacy Policy. Copies of your Account information and Projects may remain in encrypted backups after deletion from our live systems. Those backups are not available for ordinary use and are overwritten within 30 days after deletion, unless a longer period is required by law or reasonably necessary for disaster recovery, security or legal purposes. Once overwritten, the deleted data cannot be recovered.

10.5 Inactive Accounts. If your Account has no login activity for 24 consecutive months, we may delete it and its associated Projects. We will email the address associated with your Account at least 30 days before deletion, and again at least seven days before deletion. Logging in before deletion resets the 24-month period. We will not delete an Account under this clause while you have a current Paid Plan, unless the Account is suspended or terminated under clause 13 or clause 14. You are responsible for keeping your email address current under clause 6.5.

11. Your Content

11.1 Ownership. You own your Content. Entering Content into Pincite does not transfer any ownership to us.

11.2 Licence to us. You grant us a non-exclusive licence to store, process and display your Content solely to provide Pincite to you and for the purpose described in clause 11.3.

11.3 Product improvement. We analyse aggregated and de-identified information about how citations are generated in order to identify and remedy parts of Pincite that do not work well. We will:

(a) use only aggregated and de-identified data for this purpose, being data that does not identify you and from which you cannot reasonably be re-identified;
(b) never use your Content to train, fine-tune, evaluate or develop any artificial intelligence or machine learning model, whether ours or anyone else's;
(c) never sell your Content or share it with data brokers or advertisers; and
(d) not publish your Project content.

11.4 Your obligations. You must not enter into Pincite any material that is unlawful or that you do not have the right to use. You must not enter confidential, privileged or sensitive personal material into Pincite; it is not designed for such material and does not require it to build a citation.

12. Licence and Intellectual Property

12.1 Individual licence. Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use Pincite during your Subscription for your own individual use. You may use Pincite for personal, educational, academic or professional research and citation work, provided that you:

(a) are the sole user of your Account;
(b) do not share your login credentials or permit any other person to access or use your Account;
(c) use Pincite manually and in accordance with these Terms; and
(d) do not use Pincite as part of a service you provide to another person or organisation, except to use Output you have independently reviewed in your own work.

12.2 Organisational and commercial use. An individual Subscription does not permit Pincite to be purchased, managed, accessed or used by or for an organisation on a shared, firm-wide, team-wide, institutional, automated, bulk-processing or service-bureau basis. Without limiting clause 12.1, you must not use an individual Subscription to:

(a) provide access to Pincite to colleagues, employees, students, clients or other third parties;
(b) generate citations on behalf of multiple clients, students or users as a paid or managed service;
(c) incorporate Pincite or its Output into an organisation-wide workflow, product, platform, database or internal service;
(d) use shared credentials, shared devices or other arrangements that enable more than one person to access an Account; or
(e) obtain or use Pincite under an individual Subscription where an organisation requires, funds or centrally manages that use for multiple users.

Commercial and institutional licences are available on separate written terms; contact support@pincite.com.au.

12.3 Our Intellectual Property. All rights, title and interest in and to Pincite, the Website, the underlying software and citation logic, and all related Intellectual Property (excluding your Content) are owned by us or our licensors and remain so. Use of Pincite does not transfer any Intellectual Property rights to you, and no rights are granted except as expressly set out in these Terms.

12.4 Feedback. If you provide suggestions, feature requests, bug reports or other feedback, you assign to us all Intellectual Property in that feedback, and we may use it without obligation or payment to you. You are not required to provide feedback.

13. Restrictions

13.1 Except as permitted by the Copyright, Designs and Patents Act 1988 (UK), the Copyright Act 1968 (Cth) or other applicable law, or with our prior written consent, you must not, and must not permit or assist anyone else to:

(a) copy, modify, adapt, translate or create derivative works based on Pincite, its underlying software or its Output, beyond your own personal citation use as intended;
(b) reverse engineer, decompile, disassemble or otherwise attempt to derive or access the source code, citation logic or algorithms underlying Pincite, except to the extent that right cannot be excluded under sections 50B and 296A of the Copyright, Designs and Patents Act 1988;
(c) use Pincite, its Output or any content from the Website to train, fine-tune, evaluate or otherwise develop any artificial intelligence or machine learning model;
(d) use Pincite, its Output or any content from the Website to build, develop or assist a competing product or service;
(e) scrape, crawl, harvest or use bots, scripts or other automated means to extract data or generate citations in bulk, beyond normal individual manual use;
(f) resell, sublicense, rent, lease, lend, distribute, share or otherwise make Pincite available to any third party;
(g) probe, scan or test the vulnerability of Pincite or attempt to breach its security or authentication measures, or access it other than through the interfaces we provide;
(h) transmit viruses, worms, trojans or other malicious code to or through Pincite;
(i) remove, obscure or alter any copyright, trade mark or other proprietary notice on Pincite or its Output; or
(j) use Pincite for any unlawful purpose or otherwise in breach of these Terms.

13.2 Fair use, suspension and restriction. We may suspend, limit or restrict access to your Account where we reasonably believe that your use of Pincite:

(a) breaches these Terms, including clause 13.1 or the single-user requirement in clause 6.3;
(b) involves automated, bulk, shared, fraudulent, unlawful, malicious or unauthorised activity;
(c) creates a security risk, materially disrupts Pincite or its underlying systems, or unreasonably affects access to Pincite for other users; or
(d) is materially inconsistent with ordinary personal and educational use of Pincite, having regard to the nature, pattern and apparent purpose of the activity.

High-volume manual use for genuine personal educational purposes does not, by itself, breach this clause.

Where reasonably practicable and where the issue can be remedied, we will notify you of the concern, explain the action we propose to take, and give you at least seven days to respond or remedy the issue before we act. We may act immediately where we reasonably believe this is necessary to protect the security, integrity or availability of Pincite, prevent fraud or unlawful conduct, prevent material harm to us or another person, or comply with a legal obligation; in that case, we will give you notice of the action and our reasons as soon as reasonably practicable, unless doing so would create a security, legal or investigation risk. You may ask us to review any action under this clause by contacting support@pincite.com.au, and clause 18 applies to any unresolved dispute.

14. Suspension and termination

14.1 By you. You may cancel your Subscription or delete your Account at any time (clauses 9.2 and 10.2).

14.2 By us for breach. If you breach these Terms, we may suspend or terminate your Account and pursue any legal remedy available to us, including damages and injunctive relief. We will give you notice and a reasonable opportunity to remedy the breach first, unless the breach is serious, deliberate, causing ongoing harm, unlawful or incapable of remedy, in which case we may act immediately.

14.3 By us for convenience. We may terminate your Account for any other reason by giving you at least 30 days' notice by email and refunding the unused portion of any prepaid Fees.

14.4 Effect of termination. On termination, your right to use Pincite ends. You will have a reasonable opportunity to export your Projects before your data is deleted, and our Privacy Policy explains how long we retain data afterwards.

14.5 Survival. Clauses 3, 11.1, 11.3, 12.3, 13, 16, 17, 18, 21 and 22, together with any amounts you owe us, survive termination of these Terms. Clause 11.3(b) survives indefinitely.

15. Availability and changes to the service

15.1 Availability. We do not guarantee uninterrupted or error-free access to Pincite. Planned or unplanned maintenance, or outages at third-party providers we rely on, may affect availability. We do not offer a service level agreement or uptime guarantee.

15.2 Changes to features. We may add, change or remove features. If we remove or materially reduce a feature that is a significant part of what you pay for, we will give you at least 30 days' notice by email, and you may cancel before your next renewal.

15.3 Discontinuation. If we permanently discontinue Pincite, we will, where reasonably possible, give you at least 30 days' notice by email, allow you to export your Projects, and refund the unused portion of any prepaid Fees.

16. Indemnity

16.1 Scope. You indemnify us against loss, damage, cost, expense or liability we actually suffer arising from:

(a) your breach of clause 13.1 (Restrictions);
(b) your breach of clause 11.4 (entering material that is unlawful or that you have no right to use); or
(c) your deliberate unlawful or fraudulent use of Pincite.

16.2 Exclusions. This indemnity does not apply to loss to the extent it:

(a) arises from your ordinary, good-faith use of Pincite;
(b) was caused or contributed to by our breach of these Terms, our negligence or our unlawful conduct; or
(c) could reasonably have been avoided or mitigated by us.

16.3 Conduct of claims. We will notify you promptly of any claim to which this indemnity might apply, give you a reasonable opportunity to remedy the underlying conduct, and will not settle such a claim without your consent, which you must not unreasonably withhold.

17. Liability

17.1 Your UK consumer rights come first. Where you acquire Pincite as a consumer in the United Kingdom, the Consumer Rights Act applies to our supply of Pincite to you — including the term it treats as included in every contract for services, that the service be performed with reasonable care and skill — and its protections cannot be contracted out of to your detriment. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Consumer Rights Act, the Consumer Contracts Regulations or any other UK Consumer Law that cannot lawfully be excluded, restricted or modified, and nothing in these Terms is intended to mislead you about those rights. This clause 17 and clause 16 are subject to this clause 17.1.

17.2 Business use. If you acquire Pincite wholly or mainly for purposes relating to your trade, business, craft or profession, you are not a consumer for the purposes of the Consumer Rights Act, and to the extent permitted by law the consumer protections described in clause 17.1 do not apply to that supply. You and we agree that this is fair and reasonable, given that Pincite is a low-cost citation-assistance tool, that clause 3.1 requires you to verify every citation before you rely on it, and that a business user is expected to exercise its own professional judgement over its citations. This clause 17.2 does not apply to you if you acquire Pincite for personal or ordinary educational use, and it does not limit clause 17.1 in that case.

17.3 Exclusion of other warranties. Other than the undertaking expressly given in clause 3.2, the rights preserved by clause 17.1, and any other guarantee, condition or warranty that cannot be excluded by law, and to the maximum extent permitted by law, Pincite and its Output are provided on an "as is" and "as available" basis and we exclude all other warranties, conditions and guarantees.

17.4 Liability cap. Subject to clauses 17.1 and 17.6 and to the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with these Terms, Pincite or its Output, whether in contract, tort (including negligence), statute, equity or otherwise, is limited to the greater of:

(a) the total Fees you paid us in the 12 months immediately before the event giving rise to the claim; and
(b) $100.

This limit applies in aggregate to all claims and is not a separate limit for each claim, event or Billing Cycle. Nothing in this clause limits or excludes our liability for fraud, deliberate misconduct, or any liability that cannot lawfully be excluded or limited.

17.5 Excluded loss. To the maximum extent permitted by law, we are not liable for any indirect, consequential, special or incidental loss, or for loss of profits, revenue, opportunity, goodwill, reputation or data, arising out of or in connection with your use of, inability to use, or reliance on Pincite or its Output. Without limiting clause 17.1, we are not liable for any mark, grade, course outcome, professional outcome or decision made by an institution, faculty, course, marker, publisher, court or other third party. This clause does not exclude liability to the extent it arises from our failure to comply with an obligation that cannot lawfully be excluded, restricted or modified.

17.6 Liability we do not exclude. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

17.7 Contribution. Our liability is reduced to the extent that your act or omission, including a failure to verify a citation as required by clause 3.1, caused or contributed to the loss.

18. Complaints and disputes

18.1 If you have a complaint, contact us first at support@pincite.com.au. We will acknowledge your complaint within five business days and attempt to resolve it promptly.

18.2 If we cannot resolve the dispute between us, either party may refer it to mediation administered by the Centre for Effective Dispute Resolution (CEDR), with the costs of the mediator shared equally, or commence proceedings in a court or tribunal. Where you are in the United Kingdom, any mediation may be conducted remotely, or in the United Kingdom if we agree, so that you are not required to travel to Australia to mediate.

18.3 Nothing in this clause requires you to complete any process before making a complaint to the CMA or your local Trading Standards service, bringing a claim in the courts (including the small claims track of the County Court in England and Wales, or its equivalents in Scotland and Northern Ireland), or exercising any other right you have under the UK Consumer Law. Nothing in this clause requires you to complete any process before complaining to the ICO about a data protection matter — see our Privacy Policy.

18.4 This clause does not prevent either party from seeking urgent injunctive relief.

19. Privacy

Our Privacy Policy explains how we collect, use, store and disclose your personal information, including that we are an Australian company and that your information is held and processed outside the United Kingdom. It forms part of these Terms. We handle your personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018 (UK), and also in accordance with the Privacy Act 1988 (Cth) because we are an Australian company.

20. Changes to these Terms

20.1 Minor changes. For minor changes (such as correcting errors, clarifying wording or updating contact details), we will update the "Effective" date and post the new version on the Website.

20.2 Material changes. For changes that meaningfully affect your rights or obligations — including price, refunds, liability or how we use your data — we will give you at least 30 days' notice by email before they take effect. If you do not accept a material change, you may cancel before it takes effect and we will refund the unused portion of any prepaid Fees. Continued use after a material change takes effect constitutes acceptance.

20.3 No change applies retrospectively to a period you have already paid for.

21. General

21.1 Entire agreement. These Terms, together with the Privacy Policy and any terms we expressly incorporate by reference, are the entire agreement between you and us in relation to Pincite and supersede all prior agreements and understandings on that subject. Nothing in this clause excludes liability for fraudulent misrepresentation.

21.2 No waiver. A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.

21.3 Severability. If any provision of these Terms is found to be unenforceable or invalid, it is to be read down or severed to the minimum extent necessary, and the remainder continues in full force.

21.4 Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign or transfer ours, including on a sale, merger or restructure of our business; we will email you before any such transfer takes effect so that you may export your Projects and delete your Account first if you prefer.

21.5 Force majeure. Neither party is liable for delay or failure caused by events reasonably outside its control, including outages at third-party providers, internet or power failures. If such an event prevents us from providing Pincite for more than 30 days, you may cancel and receive a pro-rata refund of prepaid, unused Fees.

21.6 Relationship. Nothing in these Terms creates any agency, partnership, joint venture or employment relationship between you and us.

21.7 Notices. We will send notices to the email address on your Account. You may send notices to us at support@pincite.com.au. A notice sent by email is taken to be received on the business day after it is sent, unless the sender receives an automated message that it was not delivered.

21.8 Third-party links. The Website may link to external resources. We do not control those sites and are not responsible for their content, accuracy or availability.

22. Governing law

22.1 These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State. We are an Australian company and this is the law under which we operate all of our sites.

22.2 What this does not do. Clause 22.1 does not, and is not intended to:

(a) exclude, restrict or modify any right or remedy you have under the UK Consumer Law, the UK General Data Protection Regulation or the Data Protection Act 2018 (UK) that cannot lawfully be excluded, restricted or modified — where you are a consumer in the United Kingdom, you keep the protection of the mandatory rules of UK law whatever law governs these Terms;
(b) prevent you from making a complaint to the CMA, your local Trading Standards service, or the ICO; or
(c) prevent you from bringing proceedings in the courts of the part of the United Kingdom in which you live, including the small claims track, where the law gives you the right to do so.

The jurisdiction submitted to in clause 22.1 is non-exclusive, which means neither you nor we are prevented from bringing proceedings in another court that has jurisdiction.

23. Contact

Pincite Pty Ltd ACN 700 309 753 | ABN 43 700 309 753 A company incorporated in Australia Email: support@pincite.com.au

Previous versions of these Terms are available on request.